Training

Maximize on your investment in your customer relationship management software with professional training.

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The most essential key in a successful CRM project is to ensure that users know how to use the software. Without that knowledge, new software is a stumbling block that can actually decrease productivity and cause frustration among your staff.

Professional training from a certified instructor will teach your staff how to get things done efficiently and teach them how to use it effectively in the context of your business.

Training for you and your users will pay for itself many times over and will help ensure the success of your project.

On Site Training

  • Customized to meet your specific requirements
  • Can be provided at your location or an alternate location
  • On site training is typically a half or full day

Online Training

  • We can train users anywhere in the world
  • We use GoToMeeting and hold interactive classes so you can ask questions
  • We offer completely custom tailored classes for you – from one-on-one to a large group
  • Online training sessions are typically two hours, depending on the agenda

Topics We Cover

  • ACT! Basic Training
  • ACT! Advanced Training
  • ACT! Training for Corporate IT Support Staff
  • Zoho Critical User Skills
  • Zoho Critical Administrator Skills
  • Microsoft Dynamics CRM
  • Agendas can be completely tailored to your specific needs

Our Trainer

Len Kamerman has worked his way up from a computer software development and technical support background to launching Hero in 2006.  He is certified on multiple CRM solutions and brings a straight-forward, easy to understand approach to helping clients get the most out of their software.