At Hero Technical Solutions Inc. we provide a full range of services from meeting with you and asking the right questions through to ongoing service agreements. The best solutions start with a discovery process (often called a needs assessment) where we work with you to understand your problems, desired results, and issues in order to build a master blueprint for you. We also offer services "a la carte" if you're already working with software and need some expert help to get the job done quickly.
Here are the core services we offer to make sure that you get the most out of your project and ongoing success:
- Discovery Process - get expert help right from the start and work with us to create a plan
- Installation and Support - installation performed the right way, the first time, and ongoing support from dedicated experts
- Database Customization - customize the application to work the way you do and store the information you need to track
- Training Services - on site or online, customized training helps you ensure user adoption and see immediate benefits
- Custom Development - if the exact function you need isn't part of the "out of the box" software, we can develop a creative custom solution
We work with and are certified on ACT! by Sage and Microsoft CRM Dynamics. Expertise in two different products from two different vendors, with a partially overlapping target market means that nine times out of ten we are able to provide a solution that fits the bill and is cost effective.
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