Zoho Toronto User Group brings together Zoho users and prospects from in and around Toronto. This offline user group complements the Zoho online community, and consists of a series of workshops and group discussions to promote the sharing of knowledge and exchanging of ideas.
These meetups are great opportunities for you to network with your peers, learn, and showcase your expertise.
We are pleased to announce our participation in the upcoming second meetup of the Zoho Toronto User Group! Continue reading →
In our previous post, we shared 5 key sales reports for a winning team, and we mentioned that Zoho CRM will allow you to track all those metrics. Now in this post, we will show you how!
Keeping track of activities handled by sales reps—the tasks, events, and calls made to prospects—is a crucial aspect of CRM. Every phone conversation, email, and other pre- and post-sale communication is logged in the activities module of the software.
Sales managers and sales reps need insight on activities taking place as a part of the sales process. When you have a lot of data to keep track of, it becomes difficult and time-consuming to gain an overall view. Zoho Reports advanced analytics add-on for Zoho CRM provides you with more than 25 auto-generated reports to analyze activities data, gain insight, and visualize your sales execution in a snap.
In this post, I’ll highlight the essential reports to get the best results out of your CRM Activities data. Continue reading →
Sales is a metrics-driven contact sport. By tracking the right metrics, you’ll be able to analyze trends in your results with more clarity. By doing so, you will be able to focus on the best sales opportunities in the pipeline and set your sales team up for success.
So, what are the metrics you should be tracking? Great question!
Here are 5 key sales reports that you should use to evaluate your sales team’s performance and results. Continue reading →
These days, everyone is either on social media or talking about social media. We’ve all figured out by now that having a strong social media presence and fostering an active community of followers is imperative for sustainable success. However, this level of social media “fame” is not achieved overnight; businesses must work hard, sponsor content, and use advertisements to accumulate followers. From there, they stay relevant by posting quality material, hosting events, and sharing news.
If your business is small and/or just starting out, chances are you might be short on budget, which means paid content might be a luxury for you. But this doesn’t mean that small businesses can’t prevail on social media without paying for it; you can still get the job done at little to no expense.
In our previous post, we introduced Gamescope: a feature in Zoho to increase sales team performance by increasing engagement. Now, it’s time to take it one step further. You know what Gamescope is… but, how will it work in your business?
In sales, it’s all about balance. If you are a salesperson, closing that hard deal may be rewarding, even though making sales notes for each call is not. Zoho is adding Gamescope across all products to help salespeople turn those tedious tasks into exciting games! Continue reading →
Salespeople love the challenge of landing the next big deal: discovering the lead; building the relationship; beating the competition; negotiating the terms; signing the contract. It’s fast-paced, high-stakes work.
Sales teams are competitive by nature. Games are the perfect platform to encourage and direct that competitive drive.
That’s why Zoho created Gamescope for Zoho CRM: to increase sales team performance by increasing engagement. Once the feature has been configured by a CRM admin, anyone can strike up a little healthy competition to increase motivation and drive growth. Continue reading →
In the sales industry, we are all extremely conscious of time. Especially when it comes to taking too much time. Chances are, we’ve all heard complaints about sales not being as fast as before, support tickets taking longer to close, and marketing campaigns not fattening the sales pipeline in the blink of an eye. Though fast transaction times are important, it’s unfortunate that turnaround time has become one of the premier ways to measure success.
Closing a ticket in under a minute might be considered excellent work by a customer support agent, but the fast-yet-generic approach is never going to elicit the same response as a considered, well-researched message. Giving an impersonal sales pitch to thousands of leads or sending generic emails across multiple marketing campaigns will never sustain your conversion rate.
So, what does work? Here’s how SLOWING DOWN can help your sales, customer support, and marketing teams to sale FASTER! Continue reading →
Have you ever visited a business and you can’t figure out how they are still in business? Like the popular restaurant where the food is delicious, but the service isn’t always great? Or your favorite hair salon, where you love the stylists, but sometimes the wait is unbearable?
Why is it that these popular businesses can perform extremely well on some days (or in some areas), but fail on the rest? When the only way the orders get from the server to the kitchen is with a shout, or when the only way stylists know they have appointments is by memory: the process itself is the problem.
And it’s not an uncommon one. If you’ve got multiple customers complaining about the same issues, or if you’re losing more deals than you’re winning but don’t know why, here are some tips that might help. Continue reading →
In our previous post, we shared four incentives of the Zoho CRM + Blueprint integration. But now, let’s take a quick step backward, to provide a clearer picture of Blueprint.
Sales leaders put time and effort into defining, planning, and setting up their sales process. But most of them stop there and don’t see if the process is followed through. The challenge isn’t only to define the process, but also to make sure every rep complies with each step.
That’s where Blueprint for Zoho CRM comes in! Blueprints in Zoho CRM act as plans for your sales processes, helping your sales teams in more than one way. Here are a few of our favorite ways that Blueprint guides the sales process. Continue reading →
You probably know that CRM success starts with your sales process. A process is only effective when it’s adhered to, and when you know how each part is performing. But as your business grows, knowing if your process is implemented exactly as you’ve designed it can be a challenge. This is where Blueprint comes in!
Here are four ways that Blueprint will benefit your business by streamlining your sales process in Zoho CRM. Continue reading →